I am currently accepting clients for project-based work for site redesigns and product/service development.

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Examples of Questions I Can Help You Answer: 

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• How can we better understand our users before building a product?

• How can we make decisions about data we already have as a team?

• Why isn’t our product intuitive or easy to use, and how can we improve it?

• What potential issues might exist in the product, feature, or service we’re currently building?

• How can we improve complex user journeys and streamline our processes?

• How should we prioritize what to build next?

• Where should we start when redesigning a website or digital product?

• Why are users dropping off or abandoning tasks in our product?

• How can we make sense of customer feedback coming from multiple sources?

• What other opportunities exist to improve the user experience?

 

Services To Help You Get Answers Include: 

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UX RESEARCH AND STRATEGY 

• UX strategy

• Generative research and evaluative research (moderated and unmoderated) including methods such as In-depth interviews, concept testing, lightweight survey, usability testing, participatory design, contextual inquiry, card sorting and tree testing for information architecture research

  • Includes data synthesis and reporting of insights ​

• Journey maps

• Personas

• Secondary research 

• Competitive analysis 

• Behavioral diagnosis 

• Participant recruitment and research operations support 

 

CONTENT

• Content inventory

• Content development 

 

DESIGN

• Site maps

• User flows 

• Wireframes

• Service blueprints 

• Rapid concept prototypes using AI tools like Lovable AI and Figma 

• Heuristic evaluation 

 

WORKSHOPS

• Participatory design

• Ideation - research to solution

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PROJECT MANAGEMENT​

• Strategic roadmapping

• Backlog development

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Contact me in the form below to learn more about services and rates